Open conversations
Conversations
Reporting & Analytics
See what is happening. Know what to improve.
Customer support analytics for conversations, teams, response performance, and satisfaction.
Feedback by Channel
Channels
Survey Responses
CSAT
CSAT Over Time
CSAT
Satisfaction Distribution
CSAT
Response Rate
CSAT
Feedback Follow-up
Conversations
Customer Satisfaction92% positiveCSATAnswered surveys
See the queue before it
becomes a bottleneck.
See active workload, queue volume, and work distribution before service starts to slow.
See active workload across every queue.
Track open conversations, assigned work, waiting volume, and resolved conversations across your operation.
Understand conversation trends with flexible reporting.
Compare volume, response performance, resolution patterns, channels, and inbox activity over time.
Measure team performance clearly.
Compare workload and handling patterns across agents, teams, inboxes, and customer workflows.
Track customer satisfaction.
Review CSAT beside the conversation and team context that shaped each customer experience.
Operational intelligence.
Find slow queues, rising demand, recurring issues, and changing service patterns before they start affecting customers.
Identify inboxes or teams carrying more customer demand.
Live queue volume
Keep a close eye on open, assigned, and waiting conversations.
Agent response performance
Understand how quickly each agent responds and resolves work.
Inbox workload trends
See how customer demand changes across connected inboxes over time.
Customer satisfaction
Follow CSAT trends alongside the conversations that shaped each experience.
Conversation labels
Understand the issues and workflows driving repeat customer conversations.
Channel distribution
Compare customer demand across WhatsApp, email, web chat, and connected inboxes.
