Free
Explore Tolk with a simple website inbox.
USD00 /month
Free in USD
What's included:
- 2 agents
- 1 inbox
- 500 handled conversations/month
- Website chat
- Shared history
- 30-day data retention
Tolk.Chat® pricing that suits your needs.
Start with one Tolk inbox, then add AI triage, WhatsApp and web channels, workflow automation, and human handoff as your support and sales teams grow.
Global pricing. Displayed in USD; Lago bills in USD. Global prices are billed through Lago in USD. Taxes and provider usage fees are excluded.
Start free
Starter
Run a small customer team across every written channel.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 5 agents
- 5 inboxes
- 5,000 handled conversations/month
- All written channels
- Kai-assisted replies
- Social Inbox
- Standard reports
- 1 Help Center
Best Value — Most Popular
Pro
Scale support, sales and ecommerce with AI and automation.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 15 agents
- 20 inboxes
- 25,000 handled conversations/month
- 1,000 verified AI resolutions
- Full Social Engage
- WhatsApp Campaigns
- Advanced automation
- CRM and integrations
Business
Operate multiple teams with voice, SLA and advanced control.
USD00 /month
Monthly preview in USD، taxes excluded
What's included:
- 40 agents
- 60 inboxes
- 100,000 handled conversations/month
- 5,000 verified AI resolutions
- Voice and call recording
- SLA controls
- Advanced reporting and custom tools
- Branding controls
New workspaces receive a 14-day Pro trial without a card. Provider messaging fees are billed separately when they apply.
Compare features
Everything side by side.
Compare inbox capacity, AI automation, channels, workspace controls, and support options before choosing the Tolk plan your team needs.
Usage & Workspace
Agents
2
Inboxes
1
Monthly Handled Conversations
500
Proactive Email Sends
Not included
Public API Requests
Not included
Campaign Launches
Not included
Data retention
30 days
Channels
Website chat
Included
Email channel
Not included
WhatsApp channel
Not included
WhatsApp setup & reconfigure
Not included
WhatsApp coexistence
Not included
WhatsApp manual transfer
Not included
Facebook channel
Not included
Instagram channel
Not included
Telegram channel
Not included
Line channel
Not included
TikTok channel
Not included
SMS channel
Not included
Voice channel
Not included
Call Recording & Review
Not included
Kai AI
Kai
Not included
Kai Assisted Actions
Not included
Verified AI Resolutions
Not included
Kai Knowledge Documents
Not included
Approved Kai Answers
Not included
Kai Tasks
Not included
Kai document auto sync
Not included
Bots & AI Workflows
Not included
Auto resolve conversations
Not included
Custom tools
Not included
Social Engage
Social profiles
Not included
Social Engagement Inbox
Not included
Social Engagement Automation
Not included
Social Engagement AI
Not included
Social Comments Processed
Not included
Social AI Actions
Not included
Automation & Assignment
Automation rules
Not included
Delayed automations
Not included
Advanced Work Assignment
Not included
Required conversation attributes
Not included
Teams
Not included
Labels
Included
Canned responses
Included
Macros
5
Custom attributes
Not included
CSAT review notes
Not included
SLA controls
Not included
CRM, Campaigns & Integrations
CRM
Basic contacts
Companies
Not included
CRM integration
Not included
Data import
Not included
Campaigns
Not included
WhatsApp campaigns
Not included
SMS campaign capability
Not included
Integrations
Not included
Slack integration
Not included
Shopify integration
Not included
Notion integration
Not included
Linear integration
Not included
API and webhooks
Not included
Custom tools
Not included
Reporting & Voice
Reports
Limited live view
Cross-team Reporting
Not included
Conversation reports
Not included
Agent reports
Not included
Inbox reports
Not included
Label reports
Not included
Team reports
Not included
CSAT reports
Not included
SLA reporting
Not included
Voice channel
Not included
Call Recording & Review
Not included
Security & Administration
SAML
Not included
Custom roles
Not included
Audit logs
Not included
Remove branding
Not included
Branded email templates
Not included
Custom reply email
Not included
Custom reply domain
Not included
Contractual SLA
Not included
Dedicated account manager
Not included
Custom retention
Not included
Contracted limits
Not included
| Usage & Workspace | |||||
| Agents | 2 | 5 | 15 | 40 | Contracted |
| Inboxes | 1 | 5 | 20 | 60 | Contracted |
| Monthly Handled Conversations | 500 | 5,000 | 25,000 | 100,000 | Contracted |
| Proactive Email Sends | Not included | 25,000 | 100,000 | 500,000 | Contracted |
| Public API Requests | Not included | 50,000 | 500,000 | 5,000,000 | Contracted |
| Campaign Launches | Not included | 5 | 50 | 250 | Contracted |
| Data retention | 30 days | 1 year | 2 years | 3 years | Contracted |
| Channels | |||||
| Website chat | Included | Included | Included | Included | Included |
| Email channel | Not included | Included | Included | Included | Included |
| WhatsApp channel | Not included | Included | Included | Included | Included |
| WhatsApp setup & reconfigure | Not included | Included | Included | Included | Included |
| WhatsApp coexistence | Not included | Not included | Included | Included | Included |
| WhatsApp manual transfer | Not included | Not included | Add-on | Included | Included |
| Facebook channel | Not included | Included | Included | Included | Included |
| Instagram channel | Not included | Included | Included | Included | Included |
| Telegram channel | Not included | Included | Included | Included | Included |
| Line channel | Not included | Included | Included | Included | Included |
| TikTok channel | Not included | Included | Included | Included | Included |
| SMS channel | Not included | Included | Included | Included | Included |
| Voice channel | Not included | Not included | Not included | Included | Included |
| Call Recording & Review | Not included | Not included | Not included | Included | Included |
| Kai AI | |||||
| Kai | Not included | Included | Included | Included | Included |
| Kai Assisted Actions | Not included | 5,000 | 25,000 | 100,000 | Contracted |
| Verified AI Resolutions | Not included | 100 | 1,000 | 5,000 | Contracted |
| Kai Knowledge Documents | Not included | 25 | 100 | 500 | Contracted |
| Approved Kai Answers | Not included | 250 | 1,000 | 5,000 | Contracted |
| Kai Tasks | Not included | 500 | 5,000 | 25,000 | Contracted |
| Kai document auto sync | Not included | Not included | Included | Included | Included |
| Bots & AI Workflows | Not included | Not included | Included | Included | Included |
| Auto resolve conversations | Not included | Not included | Included | Included | Included |
| Custom tools | Not included | Not included | Not included | 5 | Contracted |
| Social Engage | |||||
| Social profiles | Not included | 3 | 15 | 50 | Contracted |
| Social Engagement Inbox | Not included | Included | Included | Included | Included |
| Social Engagement Automation | Not included | Not included | Included | Included | Included |
| Social Engagement AI | Not included | Review mode | Included | Included | Included |
| Social Comments Processed | Not included | 10,000 | 50,000 | 300,000 | Contracted |
| Social AI Actions | Not included | 1,000 | 10,000 | 50,000 | Contracted |
| Automation & Assignment | |||||
| Automation rules | Not included | 20 | 200 | 1,000 | Contracted |
| Delayed automations | Not included | Not included | Included | Included | Included |
| Advanced Work Assignment | Not included | Not included | Included | Included | Included |
| Required conversation attributes | Not included | Not included | Included | Included | Included |
| Teams | Not included | 3 | 15 | 50 | Contracted |
| Labels | Included | Included | Included | Included | Included |
| Canned responses | Included | Included | Included | Included | Included |
| Macros | 5 | 25 | 250 | 1,000 | Contracted |
| Custom attributes | Not included | 25 | 250 | 1,000 | Contracted |
| CSAT review notes | Not included | Not included | Not included | Included | Included |
| SLA controls | Not included | Not included | Not included | Included | Included |
| CRM, Campaigns & Integrations | |||||
| CRM | Basic contacts | Basic contacts | Included | Included | Included |
| Companies | Not included | Not included | Included | Included | Included |
| CRM integration | Not included | Not included | Included | Included | Included |
| Data import | Not included | Basic | Advanced | Assisted | Included |
| Campaigns | Not included | Included | Included | Included | Included |
| WhatsApp campaigns | Not included | Not included | Included | Included | Included |
| SMS campaign capability | Not included | Not included | Add-on | Included | Included |
| Integrations | Not included | Included | Included | Included | Included |
| Slack integration | Not included | Included | Included | Included | Included |
| Shopify integration | Not included | Included | Included | Included | Included |
| Notion integration | Not included | Included | Included | Included | Included |
| Linear integration | Not included | Included | Included | Included | Included |
| API and webhooks | Not included | Basic | Advanced | Advanced | Included |
| Custom tools | Not included | Not included | Not included | 5 | Contracted |
| Reporting & Voice | |||||
| Reports | Limited live view | Included | Advanced | Advanced | Included |
| Cross-team Reporting | Not included | Not included | Not included | Included | Included |
| Conversation reports | Not included | Included | Included | Included | Included |
| Agent reports | Not included | Included | Included | Included | Included |
| Inbox reports | Not included | Included | Included | Included | Included |
| Label reports | Not included | Included | Included | Included | Included |
| Team reports | Not included | Included | Included | Included | Included |
| CSAT reports | Not included | Included | Included | Included | Included |
| SLA reporting | Not included | Not included | Not included | Included | Included |
| Voice channel | Not included | Not included | Not included | Included | Included |
| Call Recording & Review | Not included | Not included | Not included | Included | Included |
| Security & Administration | |||||
| SAML | Not included | Not included | Not included | Not included | Included |
| Custom roles | Not included | Not included | Not included | Not included | Included |
| Audit logs | Not included | Not included | Not included | Not included | Included |
| Remove branding | Not included | Not included | Not included | Included | Included |
| Branded email templates | Not included | Not included | Included | Included | Included |
| Custom reply email | Not included | Not included | Included | Included | Included |
| Custom reply domain | Not included | Not included | Not included | Included | Included |
| Contractual SLA | Not included | Not included | Not included | Not included | Included |
| Dedicated account manager | Not included | Not included | Not included | Not included | Available |
| Custom retention | Not included | Not included | Not included | Not included | Contracted |
| Contracted limits | Not included | Not included | Not included | Not included | Included |
Pricing questions
Clear answers before you choose.
Trials, currencies, annual savings, channels, and enterprise terms explained for Tolk teams.
Yes. New workspaces receive a 14-day Pro trial without a card so your team can validate the shared inbox, channels, Kai assistance, automation, and handoff flows before committing.