Free
For trying Tolk with one lightweight customer inbox.
USD00 /month
Free in USD
What's included:
- Web chat inbox
- Limited AI suggested replies
- Conversation history
- Email notifications
Tolk.Chat® pricing that suits your needs.
Start with one Tolk inbox, then add AI triage, WhatsApp and web channels, workflow automation, and human handoff as your support and sales teams grow.
Local pricing for United States: annual billing saves 19% and excludes provider messaging fees.
Get Free
Starter
For small teams bringing customer conversations into Tolk.
USD00 /month
Monthly local price in USD, taxes excluded
What's included:
- WhatsApp or web chat channel
- AI triage and conversation summaries
- Shared inbox routing
- Private notes and labels
- Email support
Best Value
Team
For growing support and sales teams that need automation.
USD00 /month
Monthly local price in USD, taxes excluded
Everything in Starter, plus:
- Omnichannel inbox
- AI reply suggestions
- Workflow automation
- Human handoff ledger
- Priority support
- Commerce integrations
Business
For multiple teams, higher volume, and tighter controls.
USD00 /month
Monthly local price in USD, taxes excluded
Everything in Team, plus:
- Advanced routing
- Role-based permissions
- Audit trails
- Custom integrations
- Dedicated onboarding
Enterprise
For organizations with higher volume and workspace controls.
Custom
Talk to our team.
Everything in Team, plus:
- Custom channel volume
- SSO and provisioning
- Custom data retention
- Audit trails and access policies
- Dedicated onboarding
- Commercial SLA options
All plans include a setup review. Prices in USD exclude local taxes and provider messaging fees.
Compare features
Everything side by side.
Compare inbox capacity, AI automation, channels, workspace controls, and support options before choosing the Tolk plan your team needs.
Essentials
Shared inbox
Included
Agent seats
1
Conversation history
30 days
Web, iOS, and Android access
Included
AI and automation
AI suggested replies
Limited
Conversation summaries
Limited
Workflow builder
Not included
Human approval paths
Not included
Channels and integrations
WhatsApp channel
Not included
Email and web chat
Web chat
Commerce integrations
Not included
Custom webhooks
Not included
Workspace controls
Roles and permissions
Not included
Audit trails
Not included
Single Sign-On (SSO) ready
Not included
HIPAA compliance
Not included
Custom data retention
Not included
Support
Product support
Help Center
Help Center
Included
24/7/365 support
Not included
Product training
Not included
Software engineer support
Not included
Success review
Not included
Commercial services
Legal assistance
Not included
Alternative payment terms
Not included
Pay with crypto
Not included
Key Account Manager
Not included
Service level agreements (SLAs)
Not included
Professional Services
Not included
| Essentials | |||||
| Shared inbox | Included | Included | Included | Included | Included |
| Agent seats | 1 | 3 included | 10 included | 25 included | Custom |
| Conversation history | 30 days | 90 days | 1 year | Custom | Custom |
| Web, iOS, and Android access | Included | Included | Included | Included | Included |
| AI and automation | |||||
| AI suggested replies | Limited | Included | Expanded | Expanded | Custom |
| Conversation summaries | Limited | Included | Included | Included | Included |
| Workflow builder | Not included | Basic | Advanced | Advanced | Custom |
| Human approval paths | Not included | Included | Included | Included | Included |
| Channels and integrations | |||||
| WhatsApp channel | Not included | Included | Included | Included | Included |
| Email and web chat | Web chat | Included | Included | Included | Included |
| Commerce integrations | Not included | Not included | Included | Included | Included |
| Custom webhooks | Not included | 3 | 25 | Unlimited | Unlimited |
| Workspace controls | |||||
| Roles and permissions | Not included | Basic | Included | Included | Included |
| Audit trails | Not included | Not included | 30 days | 1 year | Custom |
| Single Sign-On (SSO) ready | Not included | Not included | Not included | Add-on | Included |
| HIPAA compliance | Not included | Not included | Not included | Add-on | Available |
| Custom data retention | Not included | Not included | Not included | Add-on | Included |
| Support | |||||
| Product support | Help Center | Priority | Priority | Dedicated | |
| Help Center | Included | Included | Included | Included | Included |
| 24/7/365 support | Not included | Not included | Not included | Add-on | Included |
| Product training | Not included | Self-guided | Team sessions | Included | Custom |
| Software engineer support | Not included | Not included | Not included | Add-on | Included |
| Success review | Not included | Not included | Quarterly | Monthly | Custom |
| Commercial services | |||||
| Legal assistance | Not included | Not included | Not included | Add-on | Available |
| Alternative payment terms | Not included | Not included | Not included | Annual invoice | Custom |
| Pay with crypto | Not included | Not included | Available | Available | Available |
| Key Account Manager | Not included | Not included | Not included | Add-on | Included |
| Service level agreements (SLAs) | Not included | Not included | Not included | Available | Custom |
| Professional Services | Not included | Not included | Not included | Learn more | Learn more |
Pricing questions
Clear answers before you choose.
Trials, currencies, annual savings, channels, and enterprise terms explained for Tolk teams.
Yes. Starter, Team, and Business include a 7-day trial so your team can test the shared inbox, AI triage, channels, assignments, and handoff flows before committing.